Returns Policy

If you are not completely satisfied with your purchase, simply return it to us in its original unworn condition within 14 working days of receipt.

TERMS AND CONDITIONS

  • Items must be returned and received within 14 Days of Receipt of Delivery.
  • Sale items are non refundable
  • No exchange possible on items. If looking for another size or another piece, please re-order the item and your original order will be refunded once received.
  • Items must be returned in original condition with no tags removed and no odours on the item (don’t wash your item).
  • We are not responsible for the cost of returns unless the item is faulty or if for some reason, you have received an incorrect order.
  • Items entitled for a refund will exclude original postage costs
  • Refunds are processed within 48 hours of receipt to us. Generally refunds take up to 5 days to be applied, depending on the bank.
  • All faulty/damaged Items must be reported to us within 1 working days of receiving the garment.
  • There is strictly no returns on face masks due to Covid-19

 

TO RETURN YOUR ORDER:


Please, FILL IN the RETURNS SLIP that is enclosed with your order or if you prefer, print it HERE and fill it with the required information. POST the item back to us on the address below.

 

Vanilla Boutique
Fitzgerald Place
Fermoy – Co. Cork
P61 HK50

 

If you purchase anything in our physical Boutique and you wish to return an item, you’re only entitled to a credit note.

 

Download Form Here !
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